Solution
ERP for HR & Service Desk
Manage HRM, payroll inputs, employee records, tickets, approvals, and service requests with SERP ERP.
Organize employee administration and support requests
SERP ERP includes HR and service-desk functions alongside business operations. These areas serve different needs: HR maintains employee-related processes, while a service desk keeps requests, responsibility and follow-up visible.
List the employee records and support request types your organization needs before selecting a workflow. Review access permissions carefully, particularly where personal information is involved. Define what a requester, assigned team member and manager should each see.
Questions to review
- Which employee processes need approvals?
- How are requests assigned, escalated and closed?
- Which information must be restricted by role?
Scope to discuss
Confirm the required configuration and acceptance criteria for these areas during your product review.
- Employee records
- Payroll inputs
- Leave workflows
- Employee tickets
- Service requests
- Approval history
- HR reports
- Support dashboards
Explore related pages
Discuss your requirements
Share your process, required reports and integration needs with Sybel.