Service
Support & Maintenance
Ongoing product support, bug fixing, monitoring, upgrades, training, and customer assistance.
Keep application issues and improvements traceable
Sybel provides product support, bug fixing, monitoring, upgrades, training and maintenance. Effective support starts with an issue record that explains the affected process, expected behavior and the result actually observed.
Include reproducible steps, the relevant time and a suitably redacted example when reporting a problem. Agree how issues are prioritized, tested and closed. Review upgrades and operational changes with a recovery plan and representative business checks.
Questions to review
- Which process is affected and how can the issue be reproduced?
- Who approves a proposed fix and verifies the result?
- Which maintenance activities need a planned window?
Scope to discuss
Confirm the required configuration and acceptance criteria for these areas during your product review.
- Discovery
- Configuration
- Customization
- Testing
- Training
- Deployment
- Monitoring
- Support
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Discuss your requirements
Share your process, required reports and integration needs with Sybel.